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LIME secures J$80 million contract with Jamaican bank

Cable&Wireless Communications’Caribbean operation, LIME, has made its first major platform sale of 2011, securing a’significant’contract with the National Commercial Bank(NCB)of Jamaica worth shy of US$1 million.

LIME will install a new voice over internet protocol(VoIP)telephony system for the bank. The system, supplied by AVAYA, represents a significant upgrade to the present communication system at the bank’s major locations, according to a LIME press release. The Gleaner, a Jamaican news publication, reported the value of the contract to be over J$80 million. That value would be about US$943,000 at January 17, 2011 exchange rates.

“The fact that LIME continues to be the telecoms partner of choice for a major corporation like NCB underscores our position as the premier provider for corporate and government entities when it comes to their core connectivity,”said LIME’s Managing Director for Jamaica&Cayman Garry Sinclair.

NCB’s call center is expected to be improved through features like the upgraded call management software, which will allow incoming calls to be answered faster and for more customers to get through to an operator. The system is also expected to play into the bank’s disaster preparedness, as it will facilitate business continuity should a natural disaster or other unforseen event cause main office sites to be temporarily compromised. The system would allow bank personnel to take customer calls and assist clients from remote locations.

“NCB sees LIME as a strategic partner who will help to improve our customer experience through the provision of a reliable and efficient telecommunications solutions,”said Patrick Hylton, NCB’s managing director.”We anticipate an ongoing working relationship that will augur well for enhanced service delivery and thank the company for its commitment to meeting our corporate needs.”

Among the benefits of the system, the bank will be able to use the new system to market its services using automated messages that can be sent by phone, text, e-mail, or using social media. An interactive voice recording(IVR)platform will also be installed by LIME. The IVR will allow encourage customer self-service and should free operators to focus on urgent and complex enquiries.

Cable and Wireless is party to a memorandum of understanding with the Government of The Bahamas for the acquisition of a 51 percent stake in the Bahamas Telecommunications Corporation.

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