BTC: Faulty equipment caused problems with EDGE network
Around 40 percent of the Bahamas Telecommunications Company’s(BTC)EDGE network users were essentially locked out of its much-publicized”Blackberry Nation”promotion last week–coming as the company records 9,000 more customers for its Blackberry service since December.
According to BTC’s Vice President of Sales and Marketing Marlon Johnson, a team of technicians flew into the capital over the weekend to sort out the problem.
“We’re having equipment malfunctions and people who fell out of cell range or were disconnected were having trouble attaching to the EDGE network,”he toldGuardian Businessyesterday.”We’ve identified faulty equipment.
“But as more people come on, we consistently expand the network to accommodate them.”
BTC has seen steady growth in its Blackberry users over the last four months as the company kicked up marketing of its new Blackberry services. The effort has paid off to the tune of more than 5,000 people joining the pre-paid network since Christmas, and another 4,000 people signing up to the post-paid network.BTC has been offering several new packages for their data plan and even more incentives for signing contracts in the last several months.
Cable and Wireless Communications(CWC) has claimed previously that BTC customers can expect a 36 percent reduction in per-minute phone rates within three years of CWC taking control of the monopoly, with the price reductions commencing within the first year.