Passenger traffic at Lynden Pindling International Airport (LPIA) increased by 11 percent in 2018, the highest year-over-year increase and the largest number of passengers recorded at the airport since 2007.
Nassau Airport Development Company (NAD) President & CEO Vernice Walkine is crediting aggressive destination marketing by tourism partners and the completion of the Baha Mar resort for the 3.7 million passengers recorded. The United States market increased by 13 percent, international passengers increased by 17 percent, and domestic passengers increased by 2 percent.
“Last year, we saw a significant increase in passenger traffic at LPIA due largely to the promotion of Nassau/Paradise Island in key markets. The demand for the destination also grew with the opening of the Rosewood property at Baha Mar, signaling the completion of the mega-resort,” Walkine explained in a press release.
“Our outlook for 2019 remains positive. Based on performance indicators, we are being conservative in our overall projections, however we expect to maintain the passenger levels achieved in 2018.”
The strong results have continued into 2019, with U.S. passenger numbers up 21 percent and other international passengers up 17 percent on January 2019. “Preliminary results for the first half of February 2019 indicate a similar trend,” notes the release.
From September to December 2018, Nassau saw an overall increase in flight and seat capacity of 10 percent and 14 percent respectively when compared to the same period in 2017. “Scheduled seat and flight capacity are also strong for Q1 2019, increasing 11 percent and 21 percent respectively over 2017. Over the next six months, NAD anticipates further increases in airline seat capacity as demand continues for the destination,” the release points out.
In addition, the airport recorded improved customer satisfaction scores in 2018. For the third and fourth quarters of that year, overall satisfaction scores were 4.36 and 4.34 respectively out of a total of five points.
“We have been able to handle the increased passenger activity and keep our customer experience scores consistent throughout 2018. This is significant. It shows that while growth from a numbers standpoint is key to our overall success, we continue to focus on providing the kind of experience passengers expect when utilizing our terminals. Our goal is to maintain and improve these scores in 2019,” Walkine said in the release.