The Ministry of Tourism and Aviation (MOTA) and the Florida-Caribbean Cruise Association (FCCA) held a customer service workshop for vendors, tour operators and government agencies operating at the Prince George Wharf, preparing them for the increase in cruise passenger numbers in the future and readying them for the future of Nassau’s soon-to-be redeveloped cruise port.
Deputy Director General of Tourism Ellison ‘Tommy’ Thompson said in a press release that the two-day Aquila customer service workshop was “sorely” needed.
“With the privatization of the port, we will see more cruise passengers and we want our people to be prepared and we want them to make more money,” he said.
Aquila is a leading international tour operator based in Canada, which assists with enhancing the shoreline experience for cruise lines and their passengers.
Nassau’s cruise port, the ad hoc taxi system and the customer interactions with downtown vendors have long been criticized, and the winners of the bid to redevelop Nassau’s cruise port, Global Ports Holding, has vowed to enhance the service reputation and feel of the cruise port when it is completed.
Aquila Chief Executive Officer Beth Hatt said in the release that in order for Nassau to remain one of the fastest growing cruise ports in the world, the guest satisfaction levels have to be high.
“The investment that they (MOTA and FCCA) are making in The Bahamas is really good,” Hatt said.
The MOTA release said more than 150 people participated in the training sessions, which were held at the Courtyard Marriott hotel and the University of The Bahamas.
Education: Florida International University, BS in Journalism