Thursday, May 28, 2020
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GB business recognized for its customer service excellence

A small business on Grand Bahama has been recognized by U.S.-based travel reviews website Trip Advisor and given its 2019 Trip Advisor Certificate of Excellence for its customer service excellence.

A statement from Island Yogurt explained that the company consistently receives great reviews on the review website. Its co-owners, Paul and Kimberley Brown, said they were elated to receive the accolade.

“We are very humbled to be recognized because we pride ourselves on delivering the best customer experience to everyone who walks into Island Yogurt,” Kimberley Brown said.

“We know that customer service is critical for the success of our business and the economy of Grand Bahama.”

Island Yogurt is located in the Port Lucaya Marketplace and serves frozen yogurt in a self-serve format along with an array of toppings.

The statement explained that the business began in 2012. 

Kimberly Brown told Guardian Business last year that she discovered the self-serve frozen yogurt model on a trip to California more than five years ago and brought it back to Freeport, where it became a hit.

Last year Island Yogurt explored franchising its business in the big city, Nassau.

The entrepreneurs said last April that they have had so much success with their frozen yogurt business, that they want to see other budding entrepreneurs find success from their model.

And now their success will be recognized internationally.

“Receiving a Certificate of Excellence from Trip Advisor means that Island Yogurt garnered quality reviews from many customers,” the statement notes.

“To qualify for the award, a business must maintain an overall Trip Advisor rating of at least four out of five, have a minimum number of reviews and be listed on Trip Advisor for at least 12 months.”

Paul Brown said Island Yogurt now belongs to a “prestigious group of Grand Bahama businesses being globally recognized for excellent customer service and quality products”.

“We give God thanks for this award. We are very grateful to each of our customers who graciously support our business and know that without them, none of this would be possible,” said Kimberley Brown.

“Together, we all achieved this and we humbly say, thank you.”

Senior Business Reporter at The Nassau Guardian
Chester Robards rejoined The Nassau Guardian in November 2017 as a senior business reporter. He has covered myriad topics and events for The Nassau Guardian.
Education: Florida International University, BS in Journalism
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