Tuesday, Nov 19, 2019
HomeBusinessBPL to customers with damaged appliances: file a claim

BPL to customers with damaged appliances: file a claim

Bahamas Power and Light (BPL) Chairman Dr. Donovan Moxey said yesterday that the company encourages everyone who might have had appliances damaged as a result of the load shedding to file a claim.

Moxey said the company does not want to inconvenience its customers because of any equipment destroyed by power surges.

However, he implored BPL customers to follow the process necessary to receive compensation for damaged items.

“We would encourage everyone who did lose an appliance over the weekend because of this activity to follow BPL’s process on this and to file a claim,” he said.

“We don’t like to inconvenience our customers. In the cases where our customers have been inconvenienced or impacted by this, we want to do everything we can to rectify that situation as soon as we can.”

BPL’s Acting Chief Operating Officer Ian Pratt said the process involves having the appliance checked by a certified repair person to verify whether the item can be repaired or needs to be scrapped and then submitting a claim form. Pratt added if there is a cost associated with the evaluation, it can also be added to the claim form.

“We have to have that information to determine what happened to the device and so that is a necessary part to the process,” he said.

Over the weekend and throughout last week, BPL was forced to cut power to parts of New Providence on a rolling schedule because it could not meet the power demands due to engine failures.

On BPL’s official Facebook page, one customer wrote: “Sir Lynden Pindling Estates has power surges now. A lot of appliances are being damaged…sigh. when will this end?”

Another explained: “So far you have broken my TV and now my fridge. No point submitting cause like with my last TV…. not ya fault after six months waiting on a reply.”

Many people say they find BPL’s claim process tedious, while some claim they end up with unfavorable results.

Another angry customer wrote on the Facebook page over the weekend: “And the Bahamian people owe y’all how much? I’m sure the amount of appliances, electronics destroyed surpassed what is owed on y’all end… get it together.”

Chester Robards

Senior Business Reporter at The Nassau Guardian
Chester Robards rejoined The Nassau Guardian in November 2017 as a senior business reporter. He has covered myriad topics and events for The Nassau Guardian.
Education: Florida International University, BS in Journalism
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