Sunday, Jul 21, 2019
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Major BTC issues over weekend

After Bahamas Telecommunications Company (BTC) customers across the country complained of issues with their cell phones and landlines over the weekend, the company said yesterday that all services have now been restored.

The telecommunications company said the issues were due to a critical fault on its transmission ring between Grand Bahama and New Providence.

Acting Deputy Commissioner of Police Paul Rolle said yesterday that telephones at the Police Control Room and the Central Detective Unit (CDU) were still down yesterday morning.

He asked that the public call 322-3333, 322-3334 or 322-3335 if they cannot get through to the police using the normal emergency numbers.

The Public Hospitals Authority also advised over the weekend that “due to circumstances beyond our control, access to our ambulance services via the telephone numbers 919 and 911 is being impacted by a disruption in telecommunications service.”

It is unclear whether the issues had any effect on response time to a mass shooting that took place in Montell Heights early Sunday morning.

BTC said its teams are conducting a review to determine what happened in order to prevent the problem from happening again.

“Our New Providence node is back in service and all landline services have been restored,” the company indicated in a statement.

“We sincerely apologize to our customers who were affected by an interruption in their fixed line and mobile voice services.”

It added, “Our local technical teams and international teams inclusive of C&W Communications and our vendor partners worked all day and night, and the root cause of the issue was resolved earlier [Sunday] morning.

“While our broadband data services, Flow TV and mobile data were not impacted by this service disruption, there were intermittent issues with BTC mobile voice services as customers were unable to reach some off-net destinations. BTC strives to provide best-in-class products and services.

“We sincerely apologize again to our customers for the inconvenience and our teams are now engaged in a comprehensive review to understand what occurred and to mitigate against further reoccurrences.”

Rachel Knowles

Staff Reporter at The Nassau Guardian
Rachel joined The Nassau Guardian in January 2019. Rachel covers national issues.
Education: Virginia in Charlottesville, BA in Foreign Affairs and Spanish
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