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Sinclair: BTC’s call center will not be moved

The Bahamas Telecommunications Company (BTC) will hold off on making any changes to the company’s call center, heeding Prime Minister Dr. Hubert Minnis’ request not to move those jobs out of the country, BTC’s Chief Executive Officer Garfield Sinclair revealed on Friday.

Speaking to Guardian Business at BTC’s headquarters, Sinclair said while there is significant commercial reasoning behind the need to move the company’s call center to another territory, the move will not happen as requested in meetings and from the floor of the House of Assembly by Minnis.

Sinclair said when Chief Executive Officer of Liberty Latin America (parent company of BTC) Balan Nair met with Minnis, the prime minister requested that the call center remain in The Bahamas.

Sinclair said while Minnis understood BTC’s reasons for wanting to move the call center to another jurisdiction, the decision was made to delay the move because the prime minister was adamant about those jobs remaining in The Bahamas.

“Balan and the COO made clear to the PM that the call center issue was not an issue planned specifically for The Bahamas,” said Sinclair.

“It’s not that we have it in for the Bahamian people, it’s how you run a multinational telecoms operation.”

Sinclair explained that call center volumes often become too great for one call center to handle and therefore calls are rerouted to other call centers within the global operation.

However, he contended that the local call center will remain.

On the floor of the House of Assembly, the prime minister also insisted that jobs at BTC that can be filled by Bahamians will not go to foreigners.

Sinclair insisted that BTC is and will remain a company staffed by a compliment that is “99.9 percent Bahamian”.

He said barring the need to look outside The Bahamas for specific specialties for any reason, employees will be sought after within The Bahamas and especially from within BTC.

“There are available Bahamians in the business who have not been given the room to shine,” said Sinclair. “We have uncovered a lot of them.”

Chester Robards

Senior Business Reporter at The Nassau Guardian
Chester Robards rejoined The Nassau Guardian in November 2017 as a senior business reporter. He has covered myriad topics and events for The Nassau Guardian.
Education: Florida International University, BS in Journalism
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