In the aftermath of deadly Hurricane Dorian, Aliv is experiencing increased demand for its services as its competitor, Bahamas Telecommunications Company, works to get its systems back up and running.
Chief Aliv Officer Damian Blackburn told Guardian Business yesterday that Aliv had been fortunate during the storm to have had some services remain active in some parts of Abaco and Grand Bahama, and to have service restored quickly in some parts of those islands.
“It’s been an unprecedented event that has happened here,” Blackburn said.
“Despite the amount of preparation that Aliv made, and that was significant to get ready for the hurricane, we were very lucky that we managed to maintain service in Freeport, Grand Bahama, and also that the service kept operating in Grand Bahama and Abaco for quite a large period of the storm.
‘We are obviously heartbroken and devastated here at both Aliv and REV that there has been so much devastation, but we are singularly focused on both Aliv and REV in what we need to do to recover our service as fast as possible and we stand ready to provide all of the support that we can to help the people in Grand Bahama and Abaco, whose lives have been affected in such a heartbreaking way.
“I can promise as the chief Aliv officer that we will do all in our power to get the service up and running as soon as possible. I can pledge that our team will be there to help in any way possible for everybody going forward.”
Blackburn said a large boat with equipment and relief aid left for Abaco yesterday. He explained that the equipment should be able to get the Marsh Harbour network up and running completely.
He said the company will provide further updates as equipment lands on the island and progress is made in recovering the network.
Chief Commercial Officer at Aliv Gravette Brown said areas of West End, Grand Bahama, were restored within hours after the storm.
She added that more boots will soon be on the ground on both Grand Bahama and Abaco to begin to restore REV Cable services and Aliv’s systems.
In the meantime, Aliv has offered its customers 250 free calling minutes until September 14, while Rev Go services are being offered for free on their phones to customers.