BTC finds success with work-from-home model

The Bahamas Telecommunications Company (BTC) noted in a statement on Monday that its work-from-home model employed by the company since March has been effective for its continuity of business in the midst of the COVID-19 pandemic, adding it will continue with this model until the end of the year.

BTC noted in the statement that 90 percent of its operations have been transitioned into a work-from-home environment.

“BTC successfully implemented its virtual store, e-billing and consolidated its office footprint,” the statement revealed.

“Although the government began lifting restrictions and allowing citizens to return to work following the first lockdown, BTC has opted to continue its progressive work from home policy.”

BTC’s Chief Executive Officer Garry Sinclair said in the statement that the safety of the company’s employees is the top priority.

“Since late January, we began to monitor the COVID-19 pandemic to determine the necessary measures that we needed to put in place to respond to this crisis,” said Sinclair.

“In early March, we conducted a trial work-from-home model, and since then just about all of our non-technical operations have been executed in a virtual environment, which has gone exceptionally well.”

BTC stated it has outfitted its remote employees with free landline and broadband services to support their work, while also giving other employees the option to return to the office.

“The company has reduced its office footprint in New Providence and consolidated operations between its network hub at Poinciana and Perpall Tract compound,” the statement pointed out.

“To support their health and safety and in particular observe safe and social distancing, a rotation system has been implemented limiting the number of employees going into the office on a daily basis.”

According to Sinclair, the Perpall Tract facility is being outfitted to ensure that employees can properly socially distance and are being provided with a “state-of-the-art work space for those who may opt to go into the office”.

BTC stated its employees who must be in the field are provided with personal protective equipment, though customers have been encouraged to use the company’s virtual store.

“We’ve successfully concluded over 30,000 transactions through our virtual stores within the last four and a half months and we are looking at ways to further enhance the service which we will introduce shortly,” Sinclair said.

“We made a conscious decision to discontinue paper bills and have updated our billing and bill payment platform. Bills are now emailed and can be viewed on our MyBTC mobile app. Bill payment options have also been made easier and customers can use BTC’s Fast Pay option to make a payment.”

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Chester Robards

Chester Robards rejoined The Nassau Guardian in November 2017 as a senior business reporter. He has covered myriad topics and events for The Nassau Guardian. Education: Florida International University, BS in Journalism

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