Talking Tips
Managers struggle when they skip this critical step
When I was a salesperson a part of our training was learning the steps to the sale. After meeting the…
Read More »Three steps to take back your power if you are professionally scarred
So many professionals have had awful experiences with senior management or sometimes colleagues. Most people who have spent any time…
Read More »Likeable vs. popular in the workplace
Likeability in the workplace is a characteristic I promote. Often people get glary eyed when I ask the importance of…
Read More »Do your teens come across as confident and educated?
The practice of good speech habits can improve your personal presentation. It is amazing how people will respond to you…
Read More »Six essential skills your teen should develop now
Practice makes perfect. There are certain elements of communication that you want to encourage your teen to practice now until…
Read More »Three simple strategies to help you shine in the next meeting at work
Almost anyone who has worked anywhere can attest to the common occurrence during staff meetings where the same people do…
Read More »Six serious faux pas when dealing with angry customers
Sometimes athe best-intentioned customer service people can be knocked off their game when confronted by an unhappy, emotionally charged customer.…
Read More »Three things your team may be doing to further enrage difficult customers
Managing difficult or angry customers is a teachable skill. Even the best customer service person can become rattled when subjected…
Read More »Five inner game tips to manage fear of public speaking
The most important element that affects the way we communicate is what is going on between our ears. Whatever is…
Read More »Seven ways lack of empathy is killing your bottom line
Empathy may not be the first characteristic associated with business success but creating a culture of empathy can help to…
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