While most businesses are suffering from mandated closures due to the COVID-19 outbreak locally, digital service providers are seeing an increase in business demand from companies seeking to have their businesses transition online.
Scott MacKenzie, chief executive of Cloud Carib, said in the days since an executive order mandated all nonessential businesses closed, his company has seen a 100 percent increase in clients seeking help establishing business continuity protocols.
“For us, it’s probably a doubling or tripling in just the number of requests coming in for people that weren’t prepared, not necessarily our customers, but people reaching out as to what to do. And for us, we always like to give advice,” he said.
“Business continuity plans simply tell a company what they do in the case of an emergency. People don’t typically plan for things like pandemics or hurricanes or what not, but they should, because at the end of the day, failing to plan is planning to fail. The challenge is the pandemic has caught everybody off guard. So, those companies that didn’t have plans in place are now having to reach out to service providers worldwide and get them to help them put their employees at home.”
With data centers in Nassau, Freeport, Panama, Jamaica, Barbados and Ecuador, and plans to expand further this year, Cloud Carib is a cloud service provider that focuses on critical infrastructure for governments and large scale enterprises.
MacKenzie said while the majority of his clients already had business continuity plans in place, those that didn’t are now having their businesses outfitted with installed VPNs (virtual private networks) to leverage online voice communication and collaboration systems to help them work from home.
“Any business that hasn’t had a proper business continuity plan put in place will have lost opportunity due to the COVID-19 crisis,” MacKenzie said.
“The advice would be to reach out to a service provider that has the capabilities to help them get online. It’s not just us, there are a lot of service providers out there that are helping companies transition to more of a mobile online workforce.”