Closed restaurants and panic buying have ground Kraven’s business to a halt, the company’s principal Kyle Albury told Guardian Business yesterday, adding that the food delivery app had become a lifeline for restaurants under heavy restrictions because of COVID-19.
At its busiest, when the country reopened to international travel and businesses began operating under the “new normal” guidelines, Albury said Kraven had as many as 90 drivers on the streets delivering food from numerous restaurants to customers.
At the start of The Bahamas’ lockdowns, the government called for innovative companies like Kraven to solve some of the problems caused by the pandemic.
Now, Albury said, restaurant operators are having to petition to be allowed to
carry out curbside and delivery business.
“The restaurants are
struggling right now, particularly over the last three weeks, with the new orders the prime minster put in place,” said Albury.
“A lot of them have been really advocating to a least do curbside and delivery. I know it’s been a challenge for the big players and the smaller players.
“It has also had some impact on my business as well, because 95 percent of my business is from the restaurants. As a result of them closing, I’m obviously not getting any business.
“We do offer grocery delivery but there has also been some challenges with some of the grocery stores as well, because I understand there has been a huge depletion of their inventory and a shortage of supplies.”
Kraven released a statement about grocery and pharmacy deliveries on its social media pages yesterday, stating that “grocery and pharmacy delivery has been suspended until further notice due to reduced in-store inventory levels.”
Albury said he using this down time to reprioritize and work on the Kraven app.
He added that while closed he is also focused on improving his customer service regime for the almost 130 Kraven drivers he has on board.
“It has certainly had a negative impact on my business,” said Albury. “I’m happy I’m in a position to be a lifeline to some of these food vendors.”