The National Insurance Board (NIB) is warning its customers about an increase in phishing scams, through which perpetrators have been trying to obtain sensitive and personal information from customers seeking benefits and assistance.
Over the weekend, NIB warned customers to be on the lookout for a fraudulent WhatsApp message requesting that applicants for assistance and benefits email a copy of the first three pages of their passport; proof of an NIB card; banking information, including the card and account numbers, expiration date and card verification value code number; a job letter and a termination certificate to the email address firstname.lastname@example.org.
NIB Director Dr. Nicola Virgil-Rolle told Guardian Business yesterday that while she is unaware of how many people have fallen victim to the scam, it was circulated widely enough to alert the board.
“It was something that came to NIB’s attention that we thought we needed to make the public aware of. We don’t know the extent of it, but we did just want to make the public aware,” she said.
“We are just making sure of the various information. We have our information out there to the public in terms of our email addresses and what NIB would ask. And we just ask that people use the official email address that we have. We would never send from a Gmail account. So, just use good judgement when responding to requests and know that NIB would always put its information out in its proper email.”
NIB stressed that customers receiving the suspicious message should not respond to unsolicited requests for personal information and should notify NIB of the fraudulent activity by sending an email to email@example.com.