In keeping with its mandate to act as a regulator of various key sectors including electronic telecommunications and energy, the Utilities Regulation & Competition Authority (URCA) has also provided a platform for consumers to register complaints and concerns.
On December 2 and 3, a team from URCA will host the second of its pop-up office meetings on Grand Bahama, at the Grand Bahama Chamber of Commerce. “In New Providence, interested persons can pick up the phone and call us without incurring any long distance charges or simply visit our physical offices,” explained URCA Corporate and Consumer Relations Manager Mavis Johnson-Collie. “For residents in Grand Bahama and the rest of the Family Islands, they don’t have that luxury and so we want to make ourselves available and easily accessible to all Bahamians. This would also give local businesses and residential consumers the chance to speak to our team about service issues, solar needs or information on opening their own business in the fields we regulate.”
Back after their successful town hall meetings held in May this year, the URCA team will hold pop-up, one-on-one consultations at the Grand Bahama Chamber of Commerce from 9 a.m. to 12 noon. “Prior to Hurricane Dorian, we had planned to combine these pop-up meetings with a series of civic organization events, to give residents on Grand Bahama the opportunity to take full advantage of all the services offered by URCA,” Johnson-Collie said. “As the recovery efforts continue on the island, we hope that the resources we are able to provide for local businesses can be of assistance to the island moving forward.”
For more information, dates and times, residents can visit URCA’s social media pages or their website. “As well as reaching out to residents via media advertising, we will also have signage posted and email those who meet with us in May,” Johnson-Collie advised. “We want to hear from everyone, we are the regulators for all the islands and we are coming to you so you can be heard.”